Refund and Returns Policy

At EDEN’S MIRACLE, we are committed to providing high-quality natural drinks and ensuring our customers have a positive shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

Returns

Due to the nature of our products, we are unable to accept returns of food and drink items once they have been delivered, unless they are damaged, faulty, or incorrect.

Please inspect your order as soon as it arrives. If you believe there is an issue, contact us within 48 hours of delivery.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of receiving your delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Once reviewed, we will offer one of the following, where appropriate:

• A replacement product
• A full refund
• A partial refund

Change of Mind

As our products are perishable consumable goods, we cannot accept returns or offer refunds for items purchased in error or if you simply change your mind after delivery.

Cancellations

Orders may be cancelled free of charge before they have been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Refund Process

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can investigate with our delivery partner.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

EDEN’S MIRACLE

Email: info@edensmiracle.co.uk

Phone: +44 7941 657407

We are always happy to help and will do our best to resolve any issues promptly.